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Guest Services

To ensure that your stay with us is as comfortable as possible, we provide a wide range of guest services. Listed below are just a few:

  • Complimentary shuttle bus to the centre of Florence (from 8am to 8pm in low season and from 8am to 11pm in high season)*
  • Unlimited complimentary full American buffet breakfast with choice of hot dishes à la carte, to enjoy in the restaurant or in your room (at no extra charge).
  • Complimentary in-room and public areas Internet access (wireless and cable)
  • Cable and satellite television channels and a VCR are available in all rooms, with a selection of Academy Award-winning movies available from reception.
  • Most of our bathrooms have a separate bath and shower stall, and all are supplied with bathrobes, slippers and deluxe bath amenities. 
  • Twice-daily house keeping service, with an evening turndown service. 
  • Hypoallergenic pillows are available on request
  • All rooms are equipped with minibar and are supplied with a daily newspaper and fresh flowers
  • Complimentary parking inside the property - outdoor
  • Room service is 24 hours a day
  • Laundry and dry cleaning services are available 6 days a week
  • Use of Wired business center complimentary 24 hours
  • Children under 18 years old free when sharing a room with their parents
  • Children welcome amenities & entertainment (during summer) 
  • Safe deposit boxes are installed in every room, or valuables can be left at reception.
  • Free access to fitness center and swimming pool (complimentary mineral water and fresh fruit)
  • Suites only: Return Transfer from Florence Airport or Florence train station. Free soft drinks from the minibar, unpacking and packing, two garments pressing, use of the Hotel's Ipad, coffee and tea service.

Travel into Florence

Villa San Michele provides a courtesy scheduled shuttle bus to Florence's shopping and historical centre, just 14 minutes away. 


*From April 29 to September 30 the shuttle service will be available with an extended time table. The last departure from the hotel to the city centre will be at 11pm.


Our Concierge Service is ready to help with any arrangements you wish to make for tickets, tours or with suggestions on how to make the most of your time in Florence. 

If you have particular requirements please do not hesitate to contact our Guest Services team who will be delighted to help.

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Features & Offers

Eclectic Characters

Eclectic Characters

Discover what makes Villa San Michele so special and enjoy our new Eclectic Characters video! More »
Grand Tour of Italy

Grand Tour of Italy

Explore the splendours of Italy with one flat rate, available at all Orient-Express Hotels in Italy. More »
Cookery School

Cookery School

Learn to cook the Italian way at our cookery school. More »
Special Promotion for Meetings and Events

Special Promotion for Meetings and Events

Valid for March, April, October and November 2013 More »